Booking with Vista Trails
We pride ourselves on offering an efficient service with a personal touch. You are not dealing with a nameless person but have a designated contact who will deal with all your requirements.
Please contact the office preferably by e mail and speak to Gail or Sarah to discuss any questions you might have and to check availability
UK: 0044 (0) 1686 412042 Montenegro: 00382 (0) 69845172. Skype Name : HughChapman
Vista Trails UK : Pen y Banc , Oakley Park, Llandinam, Powys SY17 5BE. Montenegro: Villa Josephina, Bogisici bb, Radovici 85323, Tivat, Montenegro.
Gail will confirm the availability, itinerary and any special requests and send you a booking form and our terms and conditions. You need to sign the booking form and return to provisionally book your holiday.
Confirmation & Deposit
Your holiday will not be confirmed until we have received a deposit of 25% of the total cost or full payment if less than 8 weeks to departure. Once this has been received wewill confirm your holiday arrangements and send out your information pack.
Your payment is held in a secure client account for your financial protection until after the event has taken place.
Vista Trails accepts payments in the form of bank transfer (BACS), Credit Card (2.3% surcharge) or personal cheque. Bank account details for BACS transfer payments may be requested at the time of booking. Cheque payments incur a £1 handling charge per cheque.
Your booking will only be confirmed when payment has been cleared through the Vista Trails bank account. If for any reason a payment by cheque is returned unpaid by the issuing bank or has to be re-presented a charge of £15.00 will be levied to cover bank and administration charges incurred.
VISTA TRAILS BOOKING TERMS & CONDITIONS
When booking your holiday you must sign a booking form accepting on behalf of all your party the terms of these conditions and pay the full amount if less than 8 weeks from departure or a 25% deposit as stipulated.
Vista Trails acts as a booking agent. All bookings are subject to the following terms and conditions and your acceptance of them constitutes a legally binding contract under English law. You will be deemed to have accepted the terms and conditions (a) at the time of booking if using our website or (b), for bookings made in any other way, unless we hear from you within seven days of you accepting this document.
To secure your booking you must pay a deposit of 25% of the total cost per person and payment in full must be received by Vista Trails within 8 weeks of the date of the trip. We reserve the right to cancel your booking if payment is not received on time. Unless otherwise stated on the booking form, payment must be made in pounds sterling. Vista Trails accepts payments in the form of credit card, bank transfer (BACS) or personal cheque. Bank account details for BACS transfer payments may be requested at the time of booking. Credit Card apyments incur a 2.3% surcharge. Cheque payments incur a £1 handling charge per cheque. Your booking will only be confirmed when payment has been cleared through the Vista Trails bank account. If for any reason a payment by cheque is returned unpaid by the issuing bank or has to be re-presented a charge of £15.00 will be levied to cover bank and administration charges incurred.
CHANGING YOUR BOOKING
Please check the details of your original booking carefully against your confirmation as there is a minimum administration charge of £10.00 for subsequent changes. Any administration costs incurred above this amount will be detailed to you prior to us making the changes on your behalf. Changes must be notified in writing with as much time as possible before the trip. Whilst we will try to accommodate any changes you may still be liable for any penalties or extra charges incurred.
CANCELLATIONS BY YOU
If you need to cancel your booking for yourself or any member of your party, we must receive your written notice of cancellation at least 8 weeks before the trip. If you cancel before 8 weeks from the date of the trip and have made a full payment, we will arrange a refund less a cancellation administration fee of 10% to cover the cost of bookings and deposits paid by us to third parties. If you cancel less than 8 weeks from the date of you trip then no refund will be given. If you take out travel insurance and you have to cancel due to ill health etc then you should be covered by your insurance.
CANCELLATION BY US
We will always try our best to avoid cancelling our service. In the event of circumstances that force us to cancel a trip you will receive a full refund. Vista Trails are not held liable for any additional expenses you incur through cancelling your service e.g. travel expenses. If there are circumstances beyond our control which cause us to cancel or change our service such as war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances that amount to force majeure we will not refund or pay you any compensation or be liable for any other expenses to you.
You MUST be adequately covered by your own travel insurance policy before booking our service. This cover should be comprehensive enough to cover you for the activities you will be involved in on your trip and also any cancellation made by you.
LIMIT OF LIABILITY
Vista Trails have a duty of care to it’s customers and staff but are only liable up to the cost of your trip with us. We cannot be held responsible for damage and / or loss to your personal possessions. We are also not liable for failure in carrying out the contract if the failure is due to the action of the participant or the action of a third party. We are also not liable for any theft or damage to bicycles or injury to you which occurs as a result of cycling on or off road or in transit.
Vista Trails accepts no responsibility for loss occasioned to any person acting or refraining from action as a result of any information disclosed by Vista Trails during the service.
You accept that walking can be a hazardous activity and may involve elements of risk or discomfort. By agreeing to these terms and conditions you take responsibility for your own actions. Vista Trails takes no responsibility for damage, death or injury caused to you or by you as a result of participation in your chosen trail or service. You must at all times walk within your own ability. We reserve the right to stop you from participating in a certain walk. You must be physically fit enough to participate in the routes you have chosen. If you have to drop out of the trip you will be responsible for any travel arrangements or costs incurred. You agree to act in a responsible way for the duration of your trip.
YOUR HEALTH & SAFETY
It is your responsibility to ensure you are sufficiently fit and adequately equipped to partake in your chosen activity. You must tell us of any medical conditions or dietary requirements at the time of booking. If you are not in a suitable condition to complete your trip or are under the influence of excessive drink or drugs we will ask you to leave. We will not be liable for any extra expense incurred by this and you will not be able to claim a refund.
As a sensible precaution, we recommend that: if you have not recently taken regular exercise outdoors, you have a disability, or have a previous injury or illness, which could affect your health, enjoyment or your ability to join in fully, that you consult your doctor before booking an event with our company.
ITINERARY / ARRIVAL & DEPARTURE TIMES
It is your sole responsibility to turn up on time for any part of the intinerary at the agreed times we cannot be liable for any loss or expense suffered by participants because of your late arrival or failure to turn up.
INFORMATION & DESCRIPTIONS
All information displayed on the website & information supplied on the routes is provided in good faith – Vista Trails cannot be held responsible for any inaccuracies or misinterpretations.
Your monies are held in a Client Account until after the event has taken place. This will protect your payments.
Vista Trails works with a range of accommodation and service providers and cannot be held liable for any damages, losses or inconveniences resulting form them. We will always try you make sure these problems are minimal and will deal with any situations a they arise. Whilst staying with an accommodation provider you must agree to their terms and conditions.
Should you have a problem or complaint about our service you must bring it to the attention of our staff as soon as possible and we will try to rectify the problem. If you feel that the problem was not resolved and resulted in a much reduced enjoyment of the trip you must inform us in writing within 28 days and will respond with 29 days to resolved the matter to the satisfaction of both parties.